FAQ

Frequently Asked Questions

Where do you ship?

We ship to the United States, United Kingdom, Canada, Australia, and the European Union. If your country isn't listed at checkout, email us and we'll see what we can do.

How long does shipping take?

Most orders arrive within 7-15 business days, depending on your location and the product. Tracking is included on every order.

What's your return policy?

30-day returns on unopened items. If something arrives damaged or doesn't match the description, we'll make it right — full refund or replacement, your choice. See our Refund Policy.

Do you offer warranties?

Most pet tech we sell carries a 12-month warranty against manufacturing defects. Check individual product pages for specifics.

Are these products safe for my pet?

Every product we list goes through a quality check. We source from established manufacturers and prioritize materials safe for pet contact — no toxic plastics, no sharp edges, no shortcuts.

Can I track my order?

Yes. You'll receive a tracking number by email once your order ships. You can also check order status in your account.

Who runs Petora?

Petora is operated by ISORA Lumen Ltd, a UK-registered company. We're a small team building brands we'd actually shop from.