Terms of service

Terms of Service

Last updated: 2026

1. Overview

This website is operated by ISORA Lumen Ltd, trading as Petora ("we," "us"). By visiting petora.care or buying our products, you agree to be bound by these Terms of Service.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase from Petora. By using the site, you represent that you meet this requirement.

3. Products

We do our best to display product colors, features, and dimensions accurately, but we can't guarantee your screen shows them exactly. All products are subject to availability. We reserve the right to limit quantities, discontinue products, and refuse service.

4. Pricing & payment

Prices are shown in US Dollars (USD) unless otherwise stated. Prices may change without notice. Payment is due at the time of order. Acceptable payment methods are shown at checkout.

5. Shipping

See our Shipping Policy.

6. Returns

See our Refund Policy.

7. Intellectual property

All content on this site — text, logos, images, video — is owned by ISORA Lumen Ltd or its licensors and protected by copyright and trademark laws. You may not use it without our written permission.

8. User-generated content

If you submit reviews, comments, photos, or any content, you grant Petora a non-exclusive, royalty-free license to use, display, and distribute that content. You agree not to post anything illegal, defamatory, or that infringes someone else's rights.

9. Warranty disclaimers

Products are sold "as is" except where prohibited by law. We disclaim all warranties not expressly stated, including warranties of merchantability and fitness for a particular purpose. Manufacturer warranties (if any) are passed through to the customer.

10. Limitation of liability

To the maximum extent permitted by law, ISORA Lumen Ltd is not liable for indirect, incidental, special, or consequential damages, regardless of cause. Our total liability for any claim related to a product is limited to the amount you paid for that product.

11. Governing law

These Terms are governed by the laws of England & Wales. Any disputes will be resolved in the courts of England & Wales.

12. Changes

We may revise these Terms at any time. Continued use of the site after changes are posted constitutes your acceptance of the revised Terms.

13. Contact

ISORA Lumen Ltd, trading as Petora
Registered in England & Wales — Company No. [TO BE FILLED]
Registered office: [TO BE FILLED]
Email: hello@petora.care